SHIPPING & RETURNS
Shipping Policy
Dispatch Timeframes
Standard items are typically dispatched within 3–5 working days of order confirmation. Any made-to-order and bespoke pieces will have individual lead times communicated at the time of purchase.
Royal Mail Tracked 24 Hour services are available for orders placed before 10am and will generally take 1-2 working days.
Where free postage is applicable, that order will be sent via Royal Mail Tracked 48 and will typically be dispatched within 3-5 working days.
Shipping Methods & Costs
Shipping options and costs are displayed at checkout. Atelier 713 ships within the United Kingdom. Unfortunately, we do not ship internationally as standard however if you live abroad and would like to purchase items from us please do get in touch and we will provide a quote for you. Please note that International customers are responsible for any import duties, taxes, or customs charges levied by their country.
Delivery Estimates
Delivery estimates are provided in good faith but unfortunately are not guaranteed. Atelier 713 cannot accept liability for delays caused by postal services, courier partners, customs processes, or circumstances beyond our control.
Risk & Title
Risk in the goods passes to you upon delivery. Title passes to you upon receipt of full payment.
Failed Deliveries
If a delivery fails due to an incorrect address provided or failure to collect from a delivery point, re-delivery costs will be charged to the customer. Atelier 713 is not responsible for parcels lost due to inaccurate delivery information.
Returns, Exchanges & Refund Policy
Online Orders - Returning Items
We accept returns within 14 days of delivery for items in their original packaging, in undamaged condition with original packaging and any accompanying documentation. Earrings are non-returnable for hygiene reasons unless faulty and we are unable to offer refunds for Gift Cards or any items that have been personalised. Return postage costs are the responsibility of the customer unless the item is faulty. We strongly recommend using a tracked and insured postal service, as we cannot accept liability for items lost in transit.
Refunds
Once a returned item has been received and inspected, we will process your refund within 14 days. Refunds will be issued to the original payment method. We reserve the right to deduct from the refund if items show signs of wear, damage, or missing packaging.
In-Person Event Purchases
If you purchase items at one of our events or pop-ups you are entitled to a refund or replacement if items are faulty, not as described, or unfit for purpose. Unfortunately we do not offer discretionary change-of-mind returns on in-person sales; however, we will handle each situation with care and goodwill.
Faulty Goods
If you receive a faulty or damaged item, please contact us within 48 hours of receipt with photographs documenting the issue. We will arrange a replacement, repair, or full refund as appropriate.
Customer Service
If you have any problems whatsoever please contact us on 07940 013 171 and we'll be happy to help. Alternatively, please email us at: info@atelier713.co.uk. We will aim to answer all messages and correspondence within 24 hours.