1. Introduction

Welcome to Atelier 713. These Terms and Conditions (“Terms”) govern your use of our website, online store, and any in-person transactions made at events or pop-up appearances. Please read these Terms carefully before making a purchase or engaging with our services.

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By placing an order, completing a purchase, or using our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our services.

Atelier 713 reserves the right to amend these Terms at any time. The version in effect at the time of your purchase will govern that transaction.

 

2. About Atelier 713

Atelier 713 is an independent jewellery brand based in the United Kingdom. We select and curate gold, silver and stainless-steel jewellery through:

• Our e-commerce website

• In-person events, fairs and pop-up retail experiences

 

For all enquiries, please contact us at:

Email: info@atelier713.co.uk

Website: atelier713.co.uk

Telephone: 07940013171

 

3. Eligibility & Capacity to Purchase

By purchasing from Atelier 713, you confirm that:

• You are at least 18 years of age, or have the consent of a parent or guardian

• You are legally capable of entering into a binding contract

• The information you provide is accurate, complete, and current

 

4. Products & Descriptions

4.1 Our Jewellery

Our jewellery is sourced from multiple manufacturers. Minor variations in colour, texture, dimensions, and finish may occur between individual pieces and product photographs. These variations are inherent to the products and are not considered defects. All weights and measurements are approximate.

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4.2 Materials

Product descriptions include material information to the best of our knowledge. If you have a metal allergy or sensitivity, please contact us before purchasing so we can advise on suitability. We cannot be held liable for reactions arising from undisclosed sensitivities.

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4.3 Gemstones & Natural Materials

Where natural gemstones or organic materials are used, each piece will carry the unique characteristics of those materials. Photographs are representative of the item type; the exact stone or material in your piece may differ slightly in pattern, tone, or inclusions.

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4.4 Care Instructions

Our pieces are made from a range of metals. Care guidance for each material can be found in our FAQ Section under JEWELLERY CARE GUIDES. Atelier 713 is not responsible for damage arising from improper care, storage, or use that falls outside our recommendations.

 

5. Pricing & Payment

5.1 Pricing

All prices displayed on our website are in Pounds Sterling (GBP). We do not charge VAT at this time. Prices at in-person events will be clearly displayed and may reflect event-specific promotions or pricing.

Atelier 713 reserves the right to change prices at any time without notice. The price applicable to your order is the price confirmed at the point of purchase.

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5.2 Online Payments

We accept payment via major credit and debit cards and any other payment methods displayed at checkout. All online transactions are processed through secure, encrypted payment gateways. Atelier 713 does not store your full card details.

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5.3 In-Person Payments

At events and shopping fairs we only accept card payments. In the event of a technical failure preventing card payments, we reserve the right to request alternative payment.

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5.4 Order Confirmation

An order is confirmed only when you receive a written order confirmation (email or receipt). Placing an item in your online basket or expressing interest at an event does not constitute a confirmed purchase.

 

6. Shipping & Delivery (Online Orders)

6.1 Dispatch Timeframes

Standard items are typically dispatched within 3–5 working days of order confirmation. Any made-to-order and bespoke pieces may have individual lead times which will be communicated at the time of purchase.

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6.2 Shipping Methods & Costs

Shipping options and costs are displayed at checkout. Atelier 713 currently only ships within the United Kingdom. If you would like to place an order from outside the U.K please contact us. International customers are responsible for any import duties, taxes, or customs charges levied by their country.

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6.3 Delivery Estimates

Delivery estimates are provided in good faith but are not guaranteed. Atelier 713 is not liable for delays caused by postal services, courier partners, customs processes, or circumstances beyond our control.

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6.4 Risk & Title

Risk in the goods passes to you upon delivery. Title passes to you upon receipt of full payment.

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6.5 Failed Deliveries

If a delivery fails due to an incorrect address provided by the customer, or failure to collect from a delivery point, re-delivery costs will be charged to the customer. Atelier 713 is not responsible for parcels lost due to inaccurate delivery information.

 

7. Returns, Exchanges & Refunds

7.1 Online Orders – Statutory Rights

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving your goods without giving a reason (“cooling-off period”). To exercise this right, please notify us in writing within 14 days of delivery.

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7.2 Returning Items

Items must be returned within 14 days of cancellation notification, in their original unworn, undamaged condition with original packaging and any accompanying documentation. We cannot accept the return of earrings - for reasons of hygiene - or items that have a bespoke element, where they have been created especially for you. Return postage and packaging costs are the responsibility of the customer unless the item is faulty. We strongly recommend using a tracked and insured postal service, as we cannot accept liability for items lost in transit.

If your purchase included a free gift you will need to return this together with the item that you are returning. 

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7.3 Refunds

Once a returned item has been received and inspected, we will process your refund within 14 days. Refunds will be issued to the original payment method. We reserve the right to deduct from the refund if items show signs of wear, damage, or missing packaging.

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7.4 Exclusions

The following items are non-refundable and non-exchangeable (except in cases of fault), in accordance with the Consumer Contracts Regulations:

• Bespoke, personalised, or custom-made pieces

• Earrings (for hygiene reasons, where the sealed packaging has been opened)

• Items that have been engraved, or otherwise altered at the customer’s request

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7.5 In-Person Event Purchases

Purchases made at events, fairs and pop-ups are subject to statutory rights under the Consumer Rights Act 2015. You are entitled to a refund or replacement if items are faulty, not as described, or unfit for purpose. Unfortunately we do not offer refunds for purchases where you have had a 'change of mind'. However, as a gesture of goodwill we will be happy to issue a gift card for the cost of the item you wish to return. Please view our returns section for what you will need to do to action a return. 

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7.6 Faulty Goods

If you receive a faulty or damaged item, please contact us within 48 hours of receipt with photographs documenting the issue. We will arrange a replacement, repair, or full refund as appropriate.

 

8. Custom Orders

Bespoke items cannot be returned or exchanged unless they are faulty or materially differ from the agreed specification

 

9. Intellectual Property

All content on the Atelier 713 website, including but not limited to photography, design files, written content, logos, and product imagery, is the intellectual property of Atelier 713 or used with appropriate permission. You may not reproduce, distribute, or use any content without our prior written consent.

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10. Limitation of Liability

To the fullest extent permitted by applicable law, Atelier 713’s total liability to you in connection with your purchase shall not exceed the price paid for the relevant item(s).

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We are not liable for:

• Indirect, incidental, or consequential loss arising from your purchase or use of our products

• Loss of enjoyment or loss of anticipated savings

• Damage resulting from improper use or care of products

• Delays or failures caused by events outside our reasonable control (including but not limited to postal disruptions, natural disasters, or government restrictions)

 

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited under applicable law.

 

11. Privacy & Data Protection

Atelier 713 is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our full Privacy Policy, which sets out how we collect, use, store, and protect your personal information, is available on our website.

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By making a purchase, you acknowledge that we will process your personal data in accordance with our Privacy Policy for purposes including order fulfilment, communication, and legal compliance.

 

12. In-Person Events – Specific Terms

12.1 Availability

Stock displayed at events is subject to availability on the day. Atelier 713 cannot guarantee that items seen at a previous event will be available at future appearances.

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12.2 Safe Conduct

Customers are expected to handle displayed items with care. Any damage to jewellery caused by a customer during handling at an event may result in a charge for the item.

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12.3 Venue Terms

Atelier 713 operates within the rules and regulations of each event venue. We are not responsible for issues arising from the venue itself, including but not limited to access, parking, or venue cancellations.

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12.4 Photography

Customers are welcome to photograph our products for personal use. Commercial photography of Atelier 713 products requires prior written consent.

 

13. Promotions, Discount Codes & Gift Cards

• Discount codes must be entered at the point of checkout and cannot be applied retrospectively

• Codes cannot be combined with other promotions unless explicitly stated

• Gift cards are redeemable against online purchases only

• Gift cards are valid for 24 months from the date of purchase and cannot be exchanged for cash

• Atelier 713 reserves the right to withdraw or amend promotional offers at any time

 

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage customers to contact us in the first instance to resolve any concerns amicably before pursuing formal legal remedies.

 

15. Changes to These Terms

Atelier 713 reserves the right to update or modify these Terms at any time. The revised Terms will be published on our website with an updated ‘Last updated’ date. Continued use of our website or services following any changes constitutes acceptance of the revised Terms.

 

16. Contact Us

If you have any questions, complaints, or feedback regarding these Terms or your purchase, please contact us:

 

Atelier 713  |  info@atelier713.co.uk  |  atelier713.co.uk | 07940 013 171

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Last updated: May 2026​​​​​​

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